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Financial Institutions

HSBC

“Customers now have the benefit of an easy-to-use automated coin depositing system"

HSBC is marketed as ‘the world’s local bank’. It’s a reputation that has been built on meeting the needs of customers at branch level. Finding a self-service solution for cash depositing has enabled the bank to improve its service to customers through a user friendly interface and relieve counter staff of a time consuming task.

The CDS 830, selected by HSBC, is fitted with SCAN COIN’s state-of-the-art coin sensor technology and offers full PC based on-line connectivity. A colour screen guides customers through the depositing process and allows them to make their selections quickly and easily. Screen graphics can be personalised to suit individual customers. A card reader and encrypted PIN pad provide control over access to the machine.

"Our employees think it is the best note sorter they have used!"

One key to a successful business is keeping your employees happy. At a bank in Germany, they let the employees evaluate a number of note sorters and let them choose their favorite. The winner was the  SCAN COIN Newton, a brand new product in our range.

Read the customer case to find out exactly what factors played a role in their decisions!

"The SCAN COIN Newton is the perfect solution for fitness sorting"

The SCAN COIN Newton is the perfect solution for fitness sorting and the ideal machine to replace the old banknote counters. Because of the user-friendly interface, the cashiers can be trained in less than 10 minutes!

"Our customers really do appreciate being able to make deposits around the clock"

Self-service helps Erste Bank boost consulting-based sales.

One of Austria’s leading retail banks, Erste Bank Sparkasse AG, has continually expanded its network of CDS (Cash Deposit System) machines over the past 14 years. With CDS solutions at the heart of its self-service strategy, the bank has achieved considerable cost savings on manual cash handling, releasing staff to play a more profitable consulting role.

Erste Bank Sparkasse AG is well on its way to achieving its ambitious long-term goals: to substantially decrease the time staff spend handling cash and to consider­ably increase time spent on advising cus­tomers and selling services. CDS solutions continue to play a key role in the self-service strategy with 3rd Generation CDS 820 units from SCAN COIN now being introduced.

"Our goal was to close down the expensive night safe and give customers real-time 24/7 depositing"

CDS solution paid for itself within two years.

The retail bank SpareBank 1 in Jevnaker, Norway, introduced a CDS (Cash Deposit System) solution from SCAN COIN to replace its night safe and eliminate associated labour-intensive back-office routines. The investment was paid off and yielded a positive return in less than two years.

Reduced cash handling costs, less back-office work and more staff resources available for advice and sales – these are just some of the benefits experienced by SpareBank 1 after installing the SCAN COIN CDS solution as part of its self-service lobby.

"An alternative method of handling bulk coin deposits for all customers"

When the introduction of a Children's Saving Account by Principality Building Society raised the prospect of young customers depositing large quantities of coins collected in home saving piggy banks, The Society knew they had to review alternative methods of handling bulk coin deposits so that staff would not have to manually count and sort the coins for each transaction, which would result in delays at the counter and impact up on customer service levels. 
 
After conducting some research Principality established that SCAN COIN had the experience and product range to meet their needs and promptly requested that a SCAN COIN cash depositing system was installed in their Cardiff branch. As a result, Principality customers were able to deposit their coins quickly and efficiently, and Principality achieved its objectives of improving customer service, increasing the number of people visiting branches and reducing queuing in busy periods.

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